We hope you love your FLOES piece.
If you would like to request a return, please contact us within 7 days of receiving your order. Items must be unused and returned in their original condition and packaging.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Bespoke, personalised and made-to-order pieces cannot be returned or exchanged unless they arrive damaged or faulty.Please remember that variations in colour, shape, size, texture and finish are part of the handmade nature of FLOES pieces and are not considered faults.
FLOES pieces are handmade from glass and should always be handled with care.
Hand wash only using mild soap and water.
Do not place in the dishwasher.
Avoid abrasive sponges or cleaning products.
Avoid sudden changes in temperature.
Store and handle carefully to protect your piece from chips, scratches and breakage.